Privacy policy governing the use of the web site

TenStat Verification Bureaux (Pty) Limited Privacy Policy

This Privacy Policy describes TenStat's policies and procedures on the collection, use and disclosure of your information. TenStat receives your information through our various web sites, SMS, APIs, services and third parties ("Services"). When using any of our Services you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. Irrespective of which country that you reside in or create information from, your information may be used by TenStat in South Africa or any other country where TenStat operates.

If you have any questions or comments about this Privacy Policy, please contact us at privacy@tenstat.com.

Information Collection and Use

We collect and use your information to provide our Services and improve them over time.

Information Collected Upon Registration: When you create or reconfigure a TenStat account, you provide some personal information, such as your name, username, password, and email address. Some of this information, for example, your name and/or organisation name, is available to registered members only, whilst some Services, such as uploading tenant information do not require registration.

TenStat and its associates are committed to respecting and protecting your privacy. We've structured our web sites so that, in general, you can visit TenStat on the Web without identifying yourself or revealing any personal information.

Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your relationship with TenStat.

This statement regarding the privacy of the personally identifiable information you provide online covers the four foundation principles of fair information: Awareness, Choice, Accuracy & Access, and Security.

Awareness

TenStat provides this Online Privacy Statement to make you aware of our privacy policy, practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and selected communication pages.

What we Collect

On our TenStat web site, you can subscribe to our services, make requests, and register to receive materials and alerts. The types of personal information collected at these pages are name, contact and billing information, transaction, and credit card information.

In order to tailor our subsequent communications to you and continuously improve our products and services (including registration), we may also ask you to provide us with information regarding your demographics and more detailed contact preferences.

TenStat makes use of a cookie to track your preferences on our site. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. The TenStat.com site uses cookies to identify users and personalise their visit by customising web pages for them. For this reason, some pages may not display correctly if you have disabled cookies on your browser. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies.

How We Use it

TenStat uses your information to better understand your needs and provide you with better service. Specifically, we use your information to contact you should a tenant dispute a listing. Without divulging your information to the tenant, we investigate the dispute directly with you, securing additional information to substantiate the listing before reporting back to the tenant disputing the listing, in addition, to complete a transaction, to communicate back to you, to update you on service and benefits, and to personalise our web site for you. Credit card numbers are used only for payment processing and are not retained for other purposes. Our credit card and monthly debit order payments are done directly with MyGate, so the credit card details are not ever sent to TenStat.

From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to unsubscribe to the receiving of such direct communication or market research contact.

Who We Share it With

TenStat will not sell, rent, or lease your personally identifiable information to other third parties. Unless we have your permission or are required by law, we will only share the personal data you provide online with other third party entities as described in "how we use it". Such entities and/or business partners, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.

Choice

TenStat will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited materials from us and we will do everything we can to honour such requests.

Accuracy & Access

TenStat strives to keep your personally identifiable information accurate. We will provide you with access to your information, including making every effort to provide you with online access to your registration data so that you may view, update or correct your information at the TenStat site where it was submitted. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personally identifiable information, return to the TenStat web page where you originally entered it and follow the instructions on that web page. Certain areas of TenStat's web sites may limit access to specific individuals through the use of passwords.

Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the TenStat website. TenStat has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policy. Thus, TenStat does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.

Security

TenStat is committed to ensuring the security of your information. To prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our payment gateway partner, MyGate use encryption when collecting or transferring sensitive data such as credit card information.